A hotel located in Portland has recently announced the dismissal of two of its staff on the grounds of racial treatment of a black guest. The guest was seen making a call in the hotel lobby and was asked to leave the premises even though he had provided substantial evidence of staying in the hotel.
Jermain Massey posted a video on Instagram of a security guard at Double Tree Hotel, Portland accosting him while making a call in the lobby. According to Massey he was being racially profiled by the hotel staff as they had even invited the city Police department to escort him off the property. As he tried explaining that he actually stayed on the property, the video shows that the guard said “no more.”
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Tonight I was racially profiled and discriminated against for taking a phone call in the lobby of my hotel room at the @doubletreepdx @doubletree. The security guard “Earl” decided that he would call the police on me, the exact reason is still unclear to me. He said that I was a safety threat to the other guests and that I was trespassing and said that I was a disturbance because I took a personal phone call from my mom in a more remote area of the lobby. The manager who actually called the cops, “Luis” actually asked me AFTER he called the cops, what happened? They already had in their minds that they didn’t want me there so I waited for the cops to show up and when they did, I explained my side of the story and they didn’t want to hear it. They asked me if I had personal items in my room (which of course I did) and asked me to go retrieve them. They told me that since the hotel requested me to leave, that if I didn’t I would be considered a trespasser and would be thrown in jail. I complied and cooperated and was not issued a refund for my room. I packed my stuff and went to another hotel. I cannot believe the level of professionalism that this hotel property had with me tonight. It is never ok to discriminate against guests for the color of their skin and to prejudge them based on your own bias against that race. Earl is a disgrace, calls himself a man but calls the Portland Police Dept on a man who was minding his own business in the lobby of his hotel. I had my hotel key in my hand the entire conversation, he knew I was a guest. He wanted to prove a point and did it in the worst way. Not really shocked that this happened but just extremely disappointed. I will be seeking justice. Believe that. @doubletree @doubletreepdx @hiltonhonors #hilton #hiltonhotels #racism #racisminamerica #racismisreal @shaunking
Massey even tried showing the two men his key card envelope which had the date of his arrival on it but his explanation fell on deaf ears. The hotel staff had already invited members of the Portland Police Bureau to escort Massey off the property. The video further shows a Police officer helping Massey with his things out of his room and trying to help him get another hotel, an offer Massey declined.
Double Tree hotel have issued a statement saying both erring staff have been sacked as their actions did not portray any of the hotel’s values or standards. They went on to say they are already working with diversity experts to avoid future reoccurrence. The hotel had earlier claimed the incident to be a result of misunderstanding between Massey and the hotel staff in question.
This event is the latest in a series of high-profile cases related to the removal of black people from business premises. Just last month in Kirkland a black man had been kicked off the premises of a yogurt shop by the police because employees said they were not comfortable with his presence.